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IMPORTANT NOTICE – PLEASE READ CAREFULLY

You are purchasing online consultation services, which are virtual service products. Before making payment, please read and fully understand all the terms of this Agreement, with particular attention to the bolded and underlined sections. Your act of paying the service fee signifies that you fully acknowledge and agree that: all fees paid by you are solely for the purchase of the consultation services under this Agreement, no sale or delivery of any physical goods is involved, and no disputes relating to the delivery of physical items shall arise. Upon successful payment, a contractual service relationship is established between you and the service provider set forth below.

This Online Paid Consultation Service Agreement (the “Agreement”) is entered into by and between:

Party A (Service Provider): Lintuo Technology

Party B (User): The individual or entity who checks the box agreeing to this Agreement and completes payment through the website https://lintuotech.vip/ (the “Site”).

For good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

1. SERVICES

1.1 Service Definition. The “Services” under this Agreement mean the online consultation services provided by Party A to Party B through the Site. The fees paid by Party B are solely for the purchase of such consultation Services.

1.2 Service Format. The Services may be delivered in various formats, including but not limited to: text-based consultation, telephone consultation, video consultation, etc. The specific format, duration, number of questions, and other details shall be as described by customer service and according to the service arrangements confirmed by Party B on the payment page or with customer service.

1.3 Scope of Services. Party A shall provide general analysis, answers, and handling suggestions in response to the issues raised by Party B. Unless otherwise agreed in a separate written engagement agreement with corresponding fees paid, the Services explicitly do not include: issuing formal written opinions, reviewing or amending contracts, drafting instruments, or any document that requires an official seal or stamp.

1.4 Intangible Nature of Services. The Parties expressly agree that the Services provided under this Agreement are purely intangible in nature. Party A is not obligated to deliver, and shall not deliver, any physical products to Party B.

2. FEES AND PAYMENT

2.1 Service Fees. The Service fees shall correspond to the amount confirmed by Party B on the payment page. Party B shall complete payment using one of the payment methods supported on the Site.

2.2 Acceptance of Agreement. As a prerequisite to completing payment, Party B must tick the checkbox stating “I have read and agree to the Online Paid Consultation Service Agreement”. This action confirms that Party B has full knowledge of and agrees to all terms of this Agreement. Successful payment constitutes Party B’s acceptance of and agreement to be bound by this Agreement.

2.3 Acknowledgment of Fee Purpose. Party B expressly acknowledges and confirms that the total amount paid represents the sole consideration for the online consultation services to be provided by Party A. The Services are virtual service products, and no sale, delivery, return, or exchange of any physical goods is involved. Party B agrees not to request a refund or initiate any dispute on the grounds of not having received any physical item.

3. SERVICE USAGE RULES

3.1 Initiation of Services. After successful payment, Party B must send an email containing the payment order details and the consultation question(s) to the Site’s designated customer service email address. Party B shall truthfully and completely submit all required consultation questions and relevant materials.

3.2 Service Provision. Party A shall provide the Services in accordance with the email request, the applicable service description, and the schedule and method mutually confirmed by the Parties.

3.3 Service Validity Period. Party B must initiate the first consultation or make an appointment to use the Services within one (1) hour from the date of payment. If Party B fails to do so within this period, Party B shall be deemed to have voluntarily waived the Services, Party A shall have the right to terminate this Agreement, and all fees paid shall be non-refundable.

3.4 Lawful Use. Party B shall use the Services in compliance with all applicable laws, regulations, and principles of public order and good morals. Party B shall not request Party A to provide consultation on any illegal matters.

4. USER REPRESENTATIONS AND WARRANTIES

4.1 Capacity and Authority. Party B represents and warrants that it is a natural person with full legal capacity, or a legally formed and validly existing legal entity or unincorporated organization, with full power and authority to enter into this Agreement and perform its obligations hereunder.

4.2 Informed Consent. Party B confirms that, prior to making payment, it has carefully read, fully understood, and voluntarily agreed to all the terms of this Agreement, with particular attention to those terms that limit or exclude Party A’s liability and the refund policy. Party B clearly acknowledges that the fees paid are exclusively for online consultation services and that no physical goods will be received.

4.3 Truthfulness of Information. Party B undertakes that all information and materials provided to Party A are true, accurate, and complete. Party B shall bear sole responsibility for any consequences arising from deviations in the consultation due to false or inaccurate information provided by Party B.

5. REFUND POLICY

5.1 General Rule. Given that the Services are one-time virtual service products, they are generally non-refundable once purchased. A refund may be requested by Party B only under the following limited circumstances:

(1) Party B is entirely unable to initiate or receive the consultation within the service validity period due solely to a failure attributable to Party A’s technical systems or service personnel; or

(2) The Parties mutually agree in writing to a refund under other exceptional circumstances.

5.2 Commencement of Services. The consultation is deemed to have commenced and the Services deemed used upon the first occurrence of any of the following: (i) Party B sends the consultation question(s) via email; (ii) an appointment time is confirmed by Party A; (iii) Party B enters a telephone or video consultation session. Once the Services have commenced, Party B is not entitled to any refund for any reason whatsoever, even if the full consultation duration has not been utilized.

5.3 Refund Processing. If a refund is approved, Party A will process the refund within thirty (30) working days of verification. The refund amount will be returned via the original payment method, less any third-party payment processing fees (if applicable). The exact crediting time depends on the payment platform.

6. DISCLAIMERS AND LIMITATION OF LIABILITY

6.1 Reference Only; No Formal Opinion. Party B understands and agrees that any consultation opinions provided by Party A are based solely on Party B’s unilateral statements. Such opinions are for Party B’s reference only and do not constitute a binding formal opinion or a final conclusion. Party B shall exercise its own independent judgment and assumes all risks and consequences arising from any actions taken in reliance on the consultation opinions.

6.2 No Guarantee of Specific Results. Party A will exercise professional diligence in providing the Services. However, given the inherent complexity of the subject matter and factual assessment, Party A makes no express or implied warranty or guarantee as to any specific result or outcome for Party B following the consultation.

6.3 Service Interruptions. Party A shall not be liable for any interruption or delay in the Services caused by force majeure, network or communication failures, government regulation, necessary website system maintenance, or other circumstances beyond its reasonable control, provided that Party A uses reasonable efforts to notify Party B and takes appropriate remedial measures.

6.4 Cap on Liability. To the fullest extent permitted by applicable law, Party A’s liability for direct damages caused to Party B by Party A’s willful misconduct or gross negligence shall be limited to the total amount of service fees actually paid by Party B under this Agreement. In no event shall Party A be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits or revenue.

7. INTELLECTUAL PROPERTY AND CONFIDENTIALITY

7.1 Ownership of IP. All intellectual property rights in all consultation content (whether in oral or written form) provided by Party A to Party B shall remain the sole and exclusive property of Party A. Party B is granted a limited, non-transferable right to use such content solely for its own personal reference. Party B shall not, and shall not permit any third party to, copy, reproduce, distribute, adapt, or use such content for any commercial purpose.

7.2 Confidentiality. Each Party undertakes to keep confidential all non-public information of the other Party obtained during the consultation process. This obligation shall not apply to information that is required to be disclosed by applicable law, regulation, or court order, or is disclosed with the prior written consent of the other Party.

8. DISPUTE RESOLUTION

8.1 Negotiation. The formation, validity, interpretation, performance of this Agreement, and any disputes arising hereunder shall be settled by the Parties through friendly negotiation.

8.2 Legal Action. If a dispute cannot be resolved through negotiation, either Party may submit the dispute to the competent court of law located in the place where Party A is domiciled.

9. MISCELLANEOUS

9.1 Execution and Effect. This Agreement is concluded electronically and takes effect from the moment Party B checks the agreement box on the payment page and successfully completes payment. The electronic version of this Agreement shall have the same legal force and effect as a paper original.

9.2 Amendments. Party A may amend this Agreement from time to time by posting the revised version on the Site or notifying Party B through other reasonable means. Party B’s continued use of the Services after such notification constitutes acceptance of the amended Agreement. If Party B does not agree to the amended terms, Party B shall discontinue use of the Services. Notwithstanding the foregoing, any Services already purchased shall continue to be governed by the version of the Agreement in effect at the time of purchase.